Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance, and must be signed-for on receipt. However, whilst every effort will be made to ensure deliveries are made on the scheduled day, Armour Home Electronics Limited cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date.
Please note that all dispatch and delivery times are approximate.
If you have any particular instructions relating to delivery then please state this in the "delivery instructions" box provided on the order confirmation page. For example, if you would like us to leave the products with a neighbour if you are not available to sign for them.
If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to Armour Home Electronics Limited. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.
As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.
Armour Home Electronics Limited shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products. Products sent to remote parts of the United Kingdom may take longer to deliver.
Grado Headphones and Cartridges can be purchased from Authorised Grado Dealers throughout the UK. Goods purchased from non-authorised Dealers, eBay or Internet Auction sites are not guaranteed in the UK. Always buy from an Authorised Dealer or you will have no warranty on the goods you purchase.
Counterfeit headphones are now being sold on the internet - the only way you can be sure that you are buying a genuine Grado product is to purchase from an Authorised Grado Dealer. You buy from a non-authorised Dealer at your own risk.
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